Enterprise Quality Management
Meeting customer quality expectations has always been of paramount importance to manufacturers, suppliers and distributors. When operating within a global environment, brand integrity demands products have the same quality attributes, regardless of where production or final assembly was completed. As a result, quality management must be addressed as a holistic, global process rather than a series of local, plant-based initiatives.
Industry leaders understand how to plan and execute quality as an enterprise-based activity, building quality into each and every business process to ensure products are built right the first time. Should an out-of-spec or adverse quality event occur, potential repercussions must be addressed quickly and efficiently to contain any potential damage to customer satisfaction or brand integrity.
According to AberdeenGroup, the top five pressures driving manufacturers to focus on enterprise quality management include1 :
1. Ensure consumer satisfaction
2. Reduce the 'cost of quality'
3. Adhere with government regulatory requirements
4. Improve New Product Introduction performance
5. Manage risk due to adverse events
Apriso's FlexNet® solution directly addresses each of these pressures by enabling quality processes to be built into the design-manufacture-distribute production cycle. Use FlexNet as an integral component of your production and quality operations to embrace an enterprise approach to quality management. With FlexNet, you can improve profitability, customer satisfaction and cash flow by removing variability, building products right the first time and containing any nonconforming materials should an adverse quality event occur.
Collaborative Approach to Quality
FlexNet allows you to leverage a common technology platform to seamlessly integrate quality with your PLM, ERP and other enterprise and shop floor applications. With FlexNet’s native-BPM, business processes can be established, maintained and continuously improved when managed on an "end-to-end" basis. And, by standardizing processes across your global organization, FlexNet ensures process consistency within your enterprise and out to your product supply network. FlexNet then helps you continually improve these processes. As new best practices are learned, they can then be distributed to every location.
By taking an enterprise approach to quality, you synchronize the execution of quality processes with warehouse, maintenance and production operations, as well as your business systems. The end result is a collaborative approach to quality management that spans your entire production lifecycle, helping you to reduce the risk of releasing poor quality products to the market.
1 "Closed Loop Quality Management – Improving Customer Focus from Design to Delivery," AberdeenGroup, Matthew Littlefield, Mehul Shah, July 2009
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